Hospitality Academy
Training built for every hospitality role
Hospitality industry-aligned introductory training designed around applicable Canadian and U.S. hospitality practices and professional standards. Each course follows a consistent professional structure and ends with a 15-question assessment.
Certificate of Completion
Earn your hospitality certificate
Learn the skills. Pass the assessment. Earn something you can be proud of.
Turn your learning into a professional achievement you can showcase on your career journey.
Preview — your name will appear here once you complete the training, pass the assessment and get your certificate.
01
Learn
Complete your hospitality training.
02
Pass
Successfully complete the assessment.
03
Earn
Get your Certificate of Completion.
Your next achievement could have your name on it.
Complete your training, pass your assessment, and take the next step in your hospitality career.
Certificates recognise completion of The Hospitality Code training and its assessment. They are not accreditation, licensing or government recognition, and do not guarantee employment, promotion or salary.
Sales / Revenue / Commercial
Revenue Analyst Professional
Advanced training for revenue analysts covering demand forecasting, rate and inventory strategy, segment and channel analysis, reporting discipline and revenue meeting practice.
Hotel Front Office
Night Auditor Professional
Professional training for night auditors covering overnight front desk duties, the audit and balancing process, guest safety, incident handling, reporting and solo shift discipline.
Hotel Front Office
Concierge & Guest Relations Professional
Professional training for concierge and guest relations staff covering personal guest service, reservations and recommendations, local networks, VIP recognition and discreet complaint recovery.
Events / Banquets
Banquet Set-Up Attendant Professional
Introductory training for banquet set-up attendants covering room layout from function sheets, table and chair configuration, linen and cover setting, staging and equipment safety.
Events / Banquets
Event Coordinator Professional
Professional training for event coordinators covering client liaison, function sheet production, supplier and timing coordination, on-site event management and post-event follow-up.
Housekeeping / Rooms Division
Laundry & Linen Attendant Professional
Professional training for laundry and linen attendants covering sorting, stain treatment, wash chemistry, ironing and folding standards, linen inventory control and equipment safety.
Housekeeping / Rooms Division
Public Area Attendant Professional
Professional training for public area attendants covering lobby, corridor and washroom cleaning standards, touch point hygiene, guest courtesy, chemical safety and discreet incident handling.
Sales / Revenue / Commercial
Sales & Commercial Coordinator
Professional training for sales coordinators covering enquiry handling, proposal and contract preparation, CRM discipline, site inspections, event handover and sales reporting.
Sales / Revenue / Commercial
Sales & Marketing Manager Leadership
Management training covering commercial strategy, account and pipeline management, pricing and rate positioning, marketing planning, budget ownership and leading a commercial team.
Management / Leadership
Hospitality General Manager Leadership
Senior leadership training covering strategic planning, profit and loss ownership, department leadership, capital and asset management, compliance, owner reporting and building an accountable culture.
Management / Leadership
Restaurant Manager Leadership
Management training for restaurant managers covering service leadership, labour and cost control, rostering, health and safety accountability, guest recovery, team development and reporting.
Events / Banquets
Banquet Server Professional
Professional training for banquet servers covering run sheet reading, plated and buffet service, synchronised service technique, allergen handling, timing and event closing duties.
Events / Banquets
Banquet Captain Leadership
Supervisory training for banquet captains covering event order interpretation, room set-up and timing, leading casual teams, guest recovery during live events and accurate event close-out.
Hotel Front Office
Front Office Manager Leadership
Management training covering front office team leadership, reservations and rate control, revenue and occupancy reporting, guest recovery, security and privacy compliance and interdepartmental coordination.
Hotel Front Office
Front Desk Agent Professional
Professional training for front desk agents covering check-in and check-out, reservations, guest requests and complaints, payment handling, security procedures and local knowledge.
Housekeeping / Rooms Division
Room Attendant Professional
Professional training for room attendants covering guest room cleaning standards, bed and bathroom presentation, chemical safety, lost property handling and guest privacy protection.
Housekeeping / Rooms Division
Housekeeping Supervisor Leadership
Supervisory training covering room allocation and productivity, inspection standards, linen and amenity cost control, health and safety accountability and coaching a housekeeping team.
Stewarding
Stewarding Professional
Introductory training for stewards covering dishwashing and sanitation systems, chemical safety, kitchen cleanliness standards, equipment care, waste handling and support for the culinary team.
Stewarding
Stewarding Supervisor Leadership
Supervisory training covering stewarding team scheduling, sanitation standards and audit, chemical and equipment management, health and safety accountability and coordination with the culinary team.
Culinary / Kitchen
Executive Chef Professional
This course examines the strategic, financial, and leadership responsibilities of an Executive Chef, including menu direction, budget oversight, staff development, and food safety accountability. It provides practical guidance for managing a culinary program within a professional hospitality operation.
Culinary / Kitchen
Pastry & Baking Cook Professional
This course covers the core responsibilities, standards, and safety practices required of a Pastry & Baking Cook in professional hospitality kitchens, including production, presentation, hygiene, and food safety. It provides practical guidance for maintaining consistency and quality in a fast-paced kitchen environment.
Culinary / Kitchen
Sous Chef Professional
This course outlines the leadership, technical, and operational responsibilities of a Sous Chef, including staff supervision, cost control, safety accountability, and guest recovery. It provides practical guidance for managing kitchen operations and supporting culinary teams in professional hospitality settings.
Culinary / Kitchen
Prep Cook Foundations Certification
This course introduces prep cooks to essential kitchen preparation techniques, food safety practices, and workstation organization. It covers knife skills, ingredient handling, and communication within a professional kitchen environment.
Culinary / Kitchen
Line Cook Advanced Skills Certification
This course builds on foundational culinary skills to prepare line cooks for high-volume service, station management, and consistent food quality. It covers cooking techniques, food safety, equipment handling, and effective communication during service.
Bar & Beverage
Bar Manager Professional Certification
This course prepares bar managers to oversee daily bar operations, staff performance, inventory control, and guest service standards. It covers responsible alcohol service, cost management, and team leadership practices essential to running a profitable and compliant bar program.
Bar & Beverage
Bartender Professional
This course provides intermediate-level training for bartenders, covering drink preparation, responsible alcohol service, guest interaction, and bar management fundamentals. It builds practical skills needed to operate efficiently behind the bar while maintaining safety, hygiene, and professional service standards.
Bar & Beverage
Beverage & Wine Service Specialist Professional
This course provides intermediate training for beverage and wine service specialists, covering wine knowledge, food pairing, tableside service, and guest consultation skills. It develops the technical and interpersonal abilities needed to deliver refined beverage service in restaurants, hotels, and fine dining establishments.
Bar & Beverage
Barback Professional
This course introduces the barback role within bar and beverage operations, covering stocking, cleaning, guest support, and safety practices. Learners gain practical knowledge of supporting bartenders efficiently while maintaining sanitation and service standards common in professional bar environments across Canada and the United States.
Front of House / Guest Services
Host/Hostess Professional Certification
This course introduces the essential duties, etiquette, and standards required to succeed as a restaurant host or hostess. It covers guest greeting procedures, seating strategy, communication skills, and safety basics needed to create a positive first impression for every guest.
Front of House / Guest Services
Restaurant Team Lead Professional Certification
This course prepares experienced front-of-house staff to take on team lead responsibilities, including shift coordination, guest recovery, and mentoring newer employees. It builds on service fundamentals with practical guidance on communication, delegation, and maintaining consistent hospitality standards during a shift.
Front of House / Guest Services
Restaurant Supervisor Professional Certification
This management-level course prepares supervisors to oversee daily restaurant operations, including staff scheduling, cost control, guest recovery, and health and safety accountability. It provides practical guidance on coaching teams, managing labor costs, and maintaining consistent service standards across shifts.
Front of House / Guest Services
Server Fundamentals
Introductory training for restaurant servers covering position overview, daily responsibilities, hospitality etiquette, luxury standards, body language, grooming, safety, tools, common mistakes and career progression.
Front of House / Guest Services
Food Runner Fundamentals
Introductory training for food runners covering the role, food delivery, kitchen coordination, safety, and how the runner supports the service team.